Privacy Policy
Effective Date: August 1, 2026
Last Updated: August 1, 2026
Tuong Quach, REALTOR® ("we," "us," or "our"), affiliated with T-Max Realty & Mortgage, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies to our website http://www.tuongquach.com, landing pages, open house sign-in sheets, and mobile communications.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information").
Information You Provide Directly
- Contact Information: Name, email address, phone number, and physical mailing address.
- Real Estate Preferences: Desired locations, property search criteria, budget, and saved properties.
- Inquiries & Communications: Information submitted through contact forms, valuation requests ("Home Value Estimates"), appointment schedulers, or open house sign-in sheets.
- Transaction & Financial Data: Pre-approval letters, proof of funds, or closing information collected during an active transaction.
Information Collected Automatically
- Device & Usage Data: IP address, browser type, pages viewed, time spent on pages, and referring URLs.
- Cookies & Tracking Technologies: We use cookies, pixels, and local storage to remember your saved property searches, track user activity, and personalize your experience.
2. How We Use Your Information
We use the information collected for legitimate business and real estate services, including:
- Providing property listings, market reports, and IDX home search tools.
- Facilitating real estate transactions, showings, offer submissions, and consultations.
- Responding to direct inquiries via email, phone, or text message.
- Marketing properties and sending promotional updates (with your consent).
- Improving website functionality, security, and performance.
- Complying with real estate licensing laws, MLS regulations, and legal obligations.
3. Sharing & Disclosing Your Information
We do not sell your personal information to third parties for monetary consideration. However, we may share your information under the following circumstances:
- Our Brokerage: We share data with our supervising broker, T-Max Realty & Mortgage, as required for compliance and transaction management.
- Real Estate Vendors & Partners: With your consent, we share data with title companies, escrow officers, lenders, home inspectors, and transaction coordinators to complete your real estate transaction.
- Service Providers: Third-party software providers who help us run our website, Customer Relationship Management (CRM) tools, and marketing campaigns.
- MLS & IDX Providers: Property searches and interaction data are processed through Multiple Listing Service (MLS) technology partners to deliver accurate listing feeds.
- Legal Requirements: When required by law, subpoena, or government order.
4. Mobile Messaging & SMS Communications
- Mobile opt-in data and phone numbers will not be shared, sold, or rented to any third parties or affiliates for marketing/promotional purposes.
- You may opt out of receiving SMS messages at any time by replying STOP. For help, reply HELP.
- Message and data rates may apply. Message frequency varies.
5. California Privacy Rights (CCPA / CPRA / CalOPPA)
If you are a California resident, you have specific rights regarding your personal information under California law:
- Right to Know / Access: You have the right to request what personal information we collect, use, and disclose about you.
- Right to Delete: You have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., records required to be retained by the California Department of Real Estate).
- Right to Correct: You have the right to request correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: We do not sell your personal data. If our advertising pixel usage is interpreted as "sharing" under California law, you may opt out via our cookie preferences.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
Exercising Your Rights: To submit a request, please contact us using the details in Section 8 below. We will verify your identity before fulfilling requests.
6. How We Handle "Do Not Track" Signals
Our website currently does not alter its behavior based on browser "Do Not Track" (DNT) signals, but you can manage cookie settings directly in your web browser.
7. Data Retention & Security
We maintain reasonable administrative, technical, and physical security measures to safeguard your personal data. Real estate regulations in California require licensees to retain certain transaction documents for a minimum of three (3) years (Cal. Bus. & Prof. Code § 10148), after which records are securely destroyed.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Agent Information
Tuong Quach, REALTOR®
DRE License #: 02442939
tuong0411@proton.me
(562) 746-4031
Brokerage Information
T-Max Realty & Mortgage
DRE License #: 01526934
14082 Beach Blvd. #A, Westminster, CA 92683
info@tmaxrm.com | (714) 898-0999